Common Questions
How do I get started using your products?
Do you have any videos / tutorials to help me?
I am just getting started. How does everything work?
This Article Will Address:
- Logging into your account at n2y.com to open Professional Learning.
- The Smart Start Learning Pathways are a complimentary set of modules available to any active n2y subscriber. The pathways are designed to support service providers with getting started at n2y.
- Getting additional support through the knowledge base.
- Using additional help articles.
Getting Started Resources
n2y provides several complimentary resources for getting started. It is important to orient yourself with the features of n2y solutions and we believe in providing training and implementation resources with your purchase that’s here for you 24/7.
Smart Start
Smart Start Learning Pathways are our commitment to your success with n2y products. The course is included with any n2y license and can be accessed through the Professional Learning section from the product menu under Home. Once on the Professional Learning Home page, they will appear as an OnBoarding Learning Pathway folder. Each user will receive a certificate of attendance after completing the course.
Professional Learning Resources and Supports
Also located within Professional Learning is the Professional Learning Resources and Supports. This feature contains a growing collection of training and learning topics that will expand your knowledge of n2y products. The modules within this course take a closer look at specific topics that relate to all n2y products.
n2y Knowledge Base
The n2y Knowledge Base allows subscribers to search through hundreds of knowledge articles about n2y's solutions and email customer support right from inside the account. This complimentary help tool is available to n2y subscribers 24 hours a day, 7 days a week.
Help Widget
A help widget is embedded at the bottom right of the n2y product pages. The help widget gives recommended articles based on the content of the solution page as well as offering the ability to search the knowledge base or contact a customer support representative for further questions.
Getting Started Checklists
When logged in on most pages inside of the product areas, you will find checklists in the bottom left-hand corner. These checklists will guide you through the recommended first steps to successful implementation. Checklists will continue to appear until dismissed.
Solution Specific Help Articles
If you require additional information about a specific solution, use our getting started guides: