The messages “Student Does Not Exist” and “Password Does Not Exist” occur when an invalid username or password is entered for a student .
Here are three simple troubleshooting steps to resolve the issue:
- Ensure that the Student has the Username and Password method listed for their login setting.
- Double-check the spelling of the username.
- Check to see if your caps lock is on on your keyboard.
- Check your browser settings to see if it is auto-filling a previously saved misspelled/incorrect username or password.
Learn how to locate your student’s login method,username and update their password here.