Why Am I Getting the Message "Username Does Not Exist" or “Password is Invalid”?

The messages “Student Does Not Exist” and “Password Does Not Exist” occur when an invalid username or password is entered for a student . 

Resolutions:

1. Ensure that the Student has the Username and Password method listed for their login setting.
2. Double-check the spelling of the username. 
3. Check to see if your caps lock is on on your keyboard.
4. Check your browser settings to see if it is auto-filling a previously saved misspelled/incorrect username or password. 

Learn how to locate your student’s login method,username and update their password here.