We are currently experiencing a higher number of requests, which are typically related to preparing for remote learning due to the closure of schools. We continue to scale our staff to be more available to our customers as this is one of our values. All customer requests will be addressed, but please be aware it may take longer for us to respond to your request for assistance.
For Immediate Assistance:
For immediate assistance, we provide 24/7 access to the following resources. The vast majority of our requests can be resolved by taking the following actions:
Take Advantage of Our Remote Learning Area
Click here to be taken to our remote learning section. These resources address the majority of questions about making the switch to remote learning. There is also a full set of videos to walk you through the entire setup process.
Search the Knowledge Base
Select your email address in the upper right-hand corner and then select Help & Support from the drop-down menu to access our Knowledge Base. Here you can browse by solution to quickly find the answers you need, even if you are not sure what words to search for.
Explore the Lesson Plans
The Lesson Plans in Unique Learning System and News-2-You contain detailed instructions for each activity within a lesson. The majority of our questions about why certain content is being displayed, how a student can complete a specific activity, or how the lesson can be completed by students at varying levels are addressed in the Lesson Plans. Learn how to access these details here.
For Issues Accessing:
For issues accessing n2y solutions, we can be reached at email@example.com or 800-697-6575.
Please aid us in expediting your response by using the tips below.
- When you submit a response to firstname.lastname@example.org you will receive a confirmation email. This often includes suggested articles that may resolve your issue. Please read the articles and indicate if they resolved your issue or not. Even if they do not, your response will help us make better recommendations in the future.
- Please do not submit the same request multiple times. We are working to provide you with a response as quickly as possible. You can check the status of your request to ensure that it has been received as you may have unintentionally blocked our confirmation email.