Users are automatically logged out of n2y.com after one hour of inactivity, as a security feature. This can not be altered.
If you receive this message immediately after logging in to n2y.com, it is a sign that you are not meeting our full system requirements, specifically that your system time is off by more than 5 minutes. The system time is used to calculate how long it has been since you were last active on n2y.com.
You can check to see if your system time is off by taking the following steps:
- Go to the website time.is.
- Look at the text in the upper left-hand corner.
The text in the upper left-hand corner will indicate that your clock is ahead, behind or exact. Please note that the time on the screen will be correct, even if the text indicates your clock is ahead or behind. If your clock is ahead or behind by more than five minutes you are not meeting n2y’s requirements for system time.
The most common cause is an incorrect daylight saving time setting or time zone selection on your device. However, the incorrect time settings could be on any device that you connect to before the outside internet, such as a server.
The actions needed to correct your system time will vary based on your specific device, operating system and network settings. Your IT team is best suited to resolve this issue, and may have locked these settings from being altered on devices provided by your school/district.
For users who are accessing on a personal computer from home during remote learning, the majority of users are able to self-resolve this issue by taking the following steps:
- Navigate to whatismybrowser.com to confirm your operating system.
- Search the internet for your specific operating system, and the key phrase “date and time settings.”
- Review the search results for tutorials on how to locate the date and time settings for your operating system.
- Adjust daylight saving time to on or off according to your location.
- Adjust the time zone to the correct setting for your location.
- Restart the computer.