Service providers and teachers do not appear in the faculty tab of the Manage Faculty & Students page until they have verified their email and accepted their role(s). Until that time, they will appear on the pending users tab and cannot be edited. 
Resolutions:
- If the email address is incorrect, you will need to revoke the invitation and invite the user again using the correct email address.
- If the user has not accepted their license, you can resend the invitation.
- Pro Tip: The articles below can assist your service providers in proceeding once they receive their invitation email.