FAQs
Total Solution
- Why can't I see or scroll? Why are the words off of the screen? Why is it blurry?
- Why Am I Getting a Message That Says I Need to Be Authenticated? Why Am I Getting Immediately Logged Out of n2y.com?
- Are n2y Solutions Eye Gaze Compatible?
- Can I Assign Lessons to My Whole Class at Once?
- I am making video lessons for my students in response to COVID-19. Can I use n2y materials in my recordings?
- How can I save just one page of a PDF? Do I have to send the entire bulk download?
Professional Development
- How Do I Submit an Assignment in Professional Development?
- I am having trouble accessing the Professional Development website. How can I get started?
- Live Panel Q&A - March 16, 2020
- Who should attend on-site Professional Development? Is there a limit on the number of people who can attend?
- How do I schedule an on-site Professional Development?
- What do I need for a successful on-site Professional Development Day?
Unique Learning System
- How Does the Profile Connect to a Student's IEP?
- Why is my student getting a "Keep working" or "I am Done" message in Student View?
- Why aren't my schedule updates reflected on the My Plan? / How Do I Start the My Plan Over?
- Where Are the May Lessons?
- Why is My Student Seeing the Wrong Level of Book in Student View?
- How Can I Update My Trial to Summer?
My Account
- What is an Add / Drop Day?
- Could you tell me whether or not n2y works with the Clever software portal?
- Will Students Only See Lessons During My Schedule Times? How Can My Students See Lessons All Day?
- Why do I keep getting prompted to add students?
- Merging Subscriptions
- How Can I use Unique Learning System, News-2-You and SymbolStix with my Blind or Low-vision Students?
Administrator
- How Do I Navigate to The Administrator Area?
- Will Grouping Subscriptions Allow Me to Assign a License to All Subscriptions in the Group to One User at One Time?
- How Do I Renew My Subscription or Add More Licenses?
- Staff Usage Summary Export Report
- Can I Tell How Often My Staff Are Logging Into Their Account?
- What is an Administrator and Sub-Administrator?